All Glassique doors are bespoke and manufactured to the exact dimensions and specifications provided at the time of order. As made-to-measure products, they are not eligible for standard returns or cancellations once production has begun, unless the product is faulty or damaged upon delivery.
Orders may be cancelled only before production has started. Once manufacturing has commenced, cancellations are not possible due to the bespoke nature of the product.
If your order arrives damaged or defective, you must notify us within 48 hours of delivery and provide clear photographs showing the issue. We will review the claim and advise the appropriate resolution.